FAQs
Frequently Asked Questions
What is your return policy?
We gladly accept qualified returns by mail within 14 days of receipt. Please ensure that items are in their original, unworn, and sealed condition with all original tags. For more details, please visit our Returns & Refunds page.
How do I make a return?
To initiate a return, please email us at support@offsetsport.co.uk with your order details. Once we receive your request, we will guide you through the return process.
Can I exchange an item?
Due to limited stock availability, we are currently unable to offer exchanges. We recommend returning the item and placing a new order for the correct size or product.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at support@offsetsport.co.uk with photos of the damage, and we will assist you with a return or replacement.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs will vary based on your location, and we will provide the most accurate shipping rate during checkout.
For US orders please order from offsetsport.com
How long will it take to receive my order?
Orders typically ship within 1-3 business days. Delivery times vary depending on your location, but please allow up to 7-10 business days for your order to arrive. You will receive a tracking number once your order has shipped.
Can I track my order?
Yes! Once your order has shipped, we will send you a tracking number via email so you can track your package.
How can I contact customer service?
If you have any questions, feel free to email us at support@offsetsport.co.uk. Our customer service team is available to assist you with any enquiries.
Are the products on the website in stock?
We strive to keep our website updated with current stock levels. However, if an item is out of stock, we will provide an estimated restock date or recommend similar items.
How do I know what size to order?
Please refer to our size guides available on each product page to ensure the best fit. If you are still unsure, feel free to reach out to our customer service team for assistance.
Can I cancel my order?
Once an order is placed, it is processed immediately, so cancellations maybe only possible within the first 24 hours. Please contact us as soon as possible at support@offsetsport.co.uk if you wish to cancel your order.
What payment methods do you accept?
We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and more. Payments are securely processed at checkout.
Any other questions?
Please get in touch and we will be happy to help!